Terrible service, the workers are rude, fake, and quite simply have poor ethics.
They failed to recognized me as a repeat regular, and the teller that I cash my check with every single time I am there told me that she had never seen me before. (I have been coming here for over a year now.) As a result they did not cash my check due to an ID that was expired by 3 days.
I recommend a credit union, or any other bank in the area for that matter.
Always always always busy. They shouldn't have closed the other branch. I have to drive all the way across town now to get money, it's ridiculous. Super slow and not very helpful. Definitely moving to another bank soon.
Never doing business here again, and I'd advise you to do the same.
MUST READ!!! Honestly should allow negative stars. Very bad repeat experience. I've tried to deposit money into my sister's Chase Account twice. Driver's License has expired, but I have the paper copy from the Secretary of State stapled to the expired ID. The first time they said it must be a valid government issued photo ID. The paper copy does not suffice because it does not have a photo on it. I call corporate and they say that it is up to the Branch Managers discretion to make the decision. Second time around I realize that my Concealed Pistol License is a government issued photo ID. Well what do you know, they then tell me that my CPL is not acceptable because it is not a primary ID. So even though the same information is on my paper ID that is on my expired DL, the picture is the same picture on my DL, CPL and work badge I still was unable to deposit the money from my debit card to my sister's account.
Today I Had the pleasure of working with personal banker Gloria LaLone . She provides great customer service and works hard for the customers of Chase bank. If you work with her she will she will work hard to help you.
The women working the drive up window right now at Henry St makes every trip with her difficult, I have been with chase for a few years and no one has ever been this difficult, she is not good at her job at all. I love everyone at that branch but her!
Chase Bank is a US Bank based in Muskegon, Michigan. Chase Bank is located at 2855 Henry St, Muskegon, MI 49441, USA.
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