The rental experience was pretty good until I picked the car. The young man who assisted me during this process went a little far with the sale. He went hard for the "no smoking" policy as he was putting me in a car that reeked of smoke. My facial expression must have told him of my concern because he followed up with the "I say this to everyone" speech. At that point, I didn't want to hear it. I had already expressed to him that I was not a smoker. It was just not my best experience with Enterprise.
Enterprise for the most part is great. Good prices for weekly rates. We understand cars come in and may have to turn right around and go back out but ya gotta clean the inside. Our inside windshield was really dirty along with the dash cam, etc. There happened to be pop or something sticky splattered all over the inside windshield. That should have been noticed if the windshield would have been wiped down as needed. We bought windex and scrubbed it off. No big deal but we shouldn't have had to. Other than that you guys are great!
After I made reservations online I found a coupon and when I contacted the front desk they were more than accommodating and honored not only the great deal I got online but the coupon also. When I arrived to pick up the vehicle they were very friendly and personable and walked around the vehicle with me during the pre-trip check. The staff gave me her business card with her personal number on it in case over the weekend there were any complications. The best part was when I returned the vehicle I needed a ride back to my job. I had to wait a full minute (insert sarcastic smirk) before they had me on the road heading to my work. Friendly, professional, thorough....I will definitely be a return customer.
The first Full size car I rented was FANTASTIC. Went back a week later to rent another car for a different trip & this time rented a midsize and it was horrible. Was stained all over inside and dinged up in multiple places on the outside. For $60 a day I expected more attention to be given to making sure the car I'm given is clean. Employees were very polite. Just expect more attention to detail for the price.
Excellent customer service. I got a free upgrade to a truck. It was clean and drove so smooth. My grandchildren loved it for our weekend trip. Enterprise is the only place I use when I need a rental. Becka was professional, friendly, and answered all my questions. Thank you again.
Enterprise Rent A Car is a US Car Rental based in Muskegon, Michigan. Enterprise Rent A Car is located at 3062 Henry St, Muskegon, MI 49441, USA.
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